Refund policy

You may return most new, unopened items within 30 days of purchase for a full refund at your return shipping cost. If the return is a result of our error (you received an incorrect or defective item), we will pay the return shipping costs.  

After you make a return request, the return address will be sent by e-mail after checking which of our fulfillment centers the item should be returned.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).  

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return the item from your order.

If there are any questions regarding this refund policy, you may contact us by e-mail at info@syosaku-japan.com